Privacy Policy

Drawzilla ("Drawzilla", "we", "our", or "us") is operated by 3-102-958035 SRL (Playzilla Limitada), a company incorporated in Costa Rica and licensed by the Anjouan Gaming Authority.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, use our services, or interact with the Drawzilla platform.

We collect and process personal information to operate our services, verify player identities, comply with legal and regulatory obligations, protect our platform from fraud and financial crime, and deliver a secure and fair gaming experience.

By accessing or using Drawzilla, you acknowledge that your personal information may be processed in accordance with this Privacy Policy. If you do not agree with the practices described herein, you should discontinue using our services.

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or regulatory requirements. The latest version will always be available on our website.

Drawzilla collects information you provide directly, information created through your use of the platform, and limited technical data collected automatically.

This may include:

• Account details: name, email, date of birth, address, country, username, and login credentials.
• Verification data: government-issued ID, proof of address, selfies, and source-of-funds documents where required.
• Transaction data: deposits, withdrawals, wallet addresses, blockchain records, and prize fulfilment details.
• Platform activity: entries, account preferences, support requests, and responsible gaming settings.
• Technical data: IP address, device, browser, cookies, login history, and usage data.

Some information is mandatory for legal, security, or regulatory purposes. Without it, certain services may be unavailable.

Drawzilla uses personal information to operate the platform, provide account services, and meet legal and regulatory obligations.

We may use your information to:

• create and manage your account;
• process entries, deposits, withdrawals, and prize fulfilment;
• verify identity, age, and eligibility;
• complete KYC, AML, fraud, and sanctions checks;
• monitor transactions and suspicious activity;
• maintain platform security and prevent misuse;
• provide customer support and resolve complaints;
• apply responsible gaming tools and account restrictions;
• improve website performance and user experience;
• send service updates and, where permitted, marketing communications;
• comply with requests from regulators, courts, or law-enforcement authorities.

We do not use personal information for purposes that are incompatible with those described in this Policy.

To protect our platform and comply with applicable laws, Drawzilla applies Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

You may be required to verify your identity during registration, before your first withdrawal, or whenever required by law or our risk assessment. Verification may include government-issued identification, proof of address, and additional documents where appropriate.

Identity verification is conducted through trusted third-party providers, including Sumsub. We may also monitor transactions and account activity to detect fraud, financial crime, sanctions violations, or other suspicious behaviour.

Accounts that fail or refuse required verification may be restricted, suspended, or closed in accordance with our legal and regulatory obligations.

Drawzilla uses cookies and similar technologies to operate our website, improve performance, enhance security, and personalize your experience.

Cookies help us remember your preferences, keep you signed in, analyse website traffic, detect suspicious activity, and understand how our services are used. Some cookies are essential for the platform to function, while others support analytics and marketing.

You can manage or disable certain cookies through your browser settings. However, restricting essential cookies may affect the availability or functionality of parts of the Drawzilla platform.

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

Drawzilla does not sell your personal information. We only share your information where necessary to operate our services or comply with legal and regulatory obligations.

Your information may be shared with trusted service providers, including identity verification providers, payment processors, digital asset custody providers, technology partners, cloud hosting providers, and customer support services. We may also disclose information to regulators, law enforcement agencies, or other competent authorities where required by law.

All third parties are required to protect your information and process it only for the purposes for which it was provided.

As a global platform, Drawzilla and its service providers may process or store your personal information in jurisdictions outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure it remains protected through appropriate contractual, technical, and organizational safeguards. We also require our service providers to maintain security and confidentiality standards consistent with applicable legal and regulatory requirements.

By using Drawzilla, you acknowledge that your information may be transferred and processed in different jurisdictions as necessary to provide our services and meet our legal obligations.

Drawzilla retains personal information only for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and applicable laws. Identity verification records, transaction history, and AML-related documentation may be retained for the period required by law, even after your account has been closed.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our data retention and security procedures.

Drawzilla implements appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our security measures include encryption, secure network infrastructure, access controls, continuous monitoring, and regular security reviews. We also work with trusted service providers that maintain high standards of information security.

While we strive to safeguard all personal information, no method of data transmission or electronic storage can be guaranteed to be completely secure. We encourage you to protect your account credentials and notify us immediately if you believe your account or personal information has been compromised.

Subject to applicable laws, you may have the right to access, correct, update, or request the deletion of your personal information. You may also object to certain processing activities, withdraw your consent where applicable, or request a copy of the information we hold about you.

Some requests may be limited where we are legally required to retain information for regulatory, AML, fraud prevention, or security purposes.

To exercise your privacy rights or submit a data request, please contact our support team using the details provided in this Privacy Policy. We will respond within a reasonable timeframe in accordance with applicable legal requirements.

Drawzilla may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, regulatory requirements, or business practices.

When material changes are made, we will publish the updated Privacy Policy on our website and revise the "Last Updated" date. Where required by applicable law, we may also notify you through your account or by email.

Your continued use of Drawzilla after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

We will review and respond to privacy-related requests as promptly as reasonably possible and in accordance with our legal and regulatory obligations.