Account & Verification
Find answers about:
- Creating an account
- Identity Verification (KYC)
- Account security
- Updating account details
Support
Need help? We're here to assist. Browse our Help Centre below or contact our support team directly.
Deposits & Withdrawals
Need help with payments?
- Supported cryptocurrencies
- Deposit confirmations
- Withdrawals
- Processing times
- Minimum amounts
OG Draw
Learn how OG Draw works.
- Buying tickets
- Voting
- Winning numbers
- Prize tiers
- Verifying results
VIP Draw
Everything you need to know about VIP Draw.
- Knockout rounds
- Odd & Even choices
- Prize delivery
- Stablecoin Equivalents
- Winner verification
Prizes & Delivery
Information about receiving your prize.
- Luxury goods
- Property prizes
- Travel prizes
- Stablecoin Equivalents
- Shipping & customs
Fairness & Transparency
Understand how Drawzilla produces transparent outcomes.
- Public market data
- Outcome Generation Framework
- Audit Bundle
- Blockchain verification
- Official Game Rules
Responsible Gaming
Gaming should always remain enjoyable. Learn about:
- Self-exclusion
- Player protection
- Responsible gaming guidance
Policies & Legal
View our policies and legal documents.
- Terms & Conditions
- Privacy Policy
- AML & KYC Policy
- Responsible Gaming Policy
Contact Us
If you cannot find the answer you're looking for, our team will be happy to assist.
General Support
support@drawzilla.comCompliance
compliance@drawzilla.comQuestions relating to:
- KYC verification
- AML compliance
- Source of funds
- Regulatory enquiries
Before You Contact Us
To help us resolve your enquiry as quickly as possible, please include:
- Your Drawzilla username
- Draw or ticket reference (if applicable)
- Transaction ID or wallet address (if applicable)
- A clear description of the issue
- Screenshots or supporting documents where relevant
Our team aims to respond to all enquiries as promptly as reasonably practicable, although response times may vary depending on the complexity of the request.